KW Studio Refund Policy

Kingdoms Way Studio

Also operating as: KW Studio Digital Asset Marketplace

Website: https://kwstudio.org

Effective Date: June 13, 2026

Last Updated: June 28, 2026

Business Information

Legal business name: Kingdoms Way Studio

Business ID / Y-tunnus: 3545373-9

Country of registration: Finland

Business address: Työpajankatu 17A, 00580 Helsinki, Finland

Website: https://kwstudio.org

Refund and order support: help@kwstudio.org

Legal contact: legal@kwstudio.org

Seller and business contact: marketing@kwstudio.org

Phone: +358 44 503 2160

KW Studio is an independent Roblox asset marketplace. KW Studio is not affiliated with, endorsed by, sponsored by, or operated by Roblox Corporation.

1. Quick Refund Summary

KW Studio sells digital downloads. Because digital files can be accessed, copied, downloaded, imported, edited, configured, and used shortly after purchase, refunds are handled differently from physical product returns.

This is the quick summary of our refund process:

1. Refund, cancellation, and withdrawal requests should normally be submitted within 14 days of purchase.
2. The fastest route is the KW Studio Contact page: https://kwstudio.org/contact
3. On the Contact page, choose Refund request, Cancellation request, Missing file, Duplicate purchase, Product not as described, or the closest matching ticket reason.
4. You may also contact help@kwstudio.org or call +358 44 503 2160 for refund support.
5. Difficult legal, copyright, ownership, unsafe-file, or serious dispute cases may be forwarded to legal@kwstudio.org.
6. KW Studio normally responds to refund tickets and refund emails within 1–3 business days.
7. If the buyer has not downloaded or accessed the digital file and KW Studio or the checkout provider can successfully disable download access, KW Studio may approve a 100% refund, including for genuine mistaken purchases, duplicate purchases, or cancellation/withdrawal requests where legally applicable.
8. If the file has already been downloaded or accessed, refunds are still possible where there is a genuine issue, such as non-delivery, wrong file, corrupted file, materially misleading product page, serious product defect, copyright issue, unsafe file, or another issue covered by mandatory consumer rights.
9. Downloading the file does not automatically mean the buyer loses all protection. It means KW Studio must review the facts, product page, product files, seller response, download status, available evidence, payment-provider rules, and applicable law.
10. Approved refunds are normally processed back to the original payment method where technically possible.
11. KW Studio generally prefers real-money refunds over store credit because money refunds create clearer payment and accounting records.
12. Store credit may be offered only where appropriate and agreed by the buyer.
13. This Refund Policy does not limit mandatory consumer rights that cannot legally be excluded.

2. Related KW Studio Policies

This Refund Policy should be read together with KW Studio’s other marketplace, delivery, privacy, license, report, and support policies.

Important KW Studio pages include:

1. Terms of Service: https://kwstudio.org/terms-of-use
2. Digital Asset License: https://kwstudio.org/digital-asset-license
3. Digital Delivery Policy: https://kwstudio.org/digital-delivery-policy
4. Marketplace Rules: https://kwstudio.org/marketplace-rules
5. Refund Policy: https://kwstudio.org/refund-policy
6. Contact / Support Tickets: https://kwstudio.org/contact
7. Dispute Support: https://kwstudio.org/dispute
8. Report Product / DMCA: https://kwstudio.org/report-product-kw-studio
9. Privacy Policy: https://kwstudio.org/privacy-policy
10. Seller Terms: https://kwstudio.org/kw-studio-seller-terms
11. Seller Privacy Policy: https://kwstudio.org/seller-privacy-policy
12. Cookie Policy: https://kwstudio.org/cookie-policy
13. Accessibility Statement: https://kwstudio.org/accessibility
14. Help and Wiki: https://kwstudio.org/kw-studio-help-wiki

If there is a conflict between this Refund Policy and mandatory consumer protection law, mandatory law controls.

3. Introduction

This Refund Policy explains how refund, cancellation, withdrawal, duplicate purchase, missing file, broken file, misleading listing, seller dispute, digital delivery, unsafe-file, product report, and payment dispute issues are handled on Kingdoms Way Studio, also operating as KW Studio Digital Asset Marketplace (“KW Studio”, “we”, “us”, or “our”).

KW Studio operates an independent digital marketplace for Roblox Studio-related digital assets. Products listed on KW Studio may include Roblox Studio files, maps, models, vehicles, scripted systems, user interface assets, templates, full game templates, free resources, tutorials, and other downloadable development files.

This Refund Policy applies to paid purchases, digital downloads, marketplace orders, seller-listed products, KW Studio-listed products, and other paid digital assets made available through kwstudio.org or through KW Studio’s Payhip-powered checkout and delivery flow.

By purchasing, ordering, downloading, accessing, or using a paid digital product through KW Studio, you agree to this Refund Policy together with KW Studio’s Terms of Service, Privacy Policy, Digital Delivery Policy, Digital Asset License, Seller Terms where applicable, Payhip checkout terms, payment provider terms, product-specific terms, and any product information shown on the product page.

4. Digital Products and No Physical Returns

KW Studio sells and distributes digital products only. Products are not physical goods and are not returned in the same way as physical items.

Most KW Studio products are Roblox Studio-related files, usually delivered as .rbxl, .rbxm, .zip, or other digital development files.

No physical shipping applies to KW Studio products. No postal delivery applies. No physical return shipping is required. There are no return shipping costs for digital downloads.

Digital products may be accessed, copied, downloaded, imported, edited, configured, or used shortly after purchase. Because of this, refund decisions for digital products consider:

1. Whether delivery or access has already started.
2. Whether the buyer downloaded or accessed the product.
3. Whether access can be disabled.
4. Whether the file was delivered correctly.
5. Whether the product page accurately described the product.
6. Whether there is a genuine product defect, delivery issue, payment issue, seller issue, legal issue, or marketplace issue.
7. Whether mandatory consumer protection rules require a remedy.

More detailed delivery information is available in the Digital Delivery Policy:

https://kwstudio.org/digital-delivery-policy

5. Immediate Digital Delivery and Withdrawal Rights

KW Studio uses a Payhip-powered checkout and delivery flow for digital products. After purchase, buyers usually receive access to a download page, order email, account access, or another digital delivery method supported by the checkout system.

In most cases, digital delivery begins immediately or shortly after payment is completed.

Where required by applicable law, immediate digital delivery is provided after the buyer gives consent for digital delivery to begin during the withdrawal period and acknowledges that the right of withdrawal may be limited or lost once digital delivery begins.

This consent and acknowledgement may be provided through the Payhip checkout flow, KW Studio checkout notices, product page notices, terms acknowledgement, order confirmation, Payhip email confirmation, or another durable confirmation method.

The checkout flow may also link or display relevant terms, including KW Studio’s Terms of Service, Privacy Policy, Digital Delivery Policy, Digital Asset License, and Refund Policy where technically available.

This Refund Policy does not limit mandatory consumer rights relating to defective digital content, non-delivery, materially misleading product information, legal defects, unsafe files, or other mandatory remedies.

6. Refund, Cancellation, and Withdrawal Request Function

Refund, cancellation, and withdrawal requests can be submitted through the KW Studio Contact page:

https://kwstudio.org/contact

On the Contact page, choose the relevant ticket reason, such as:

1. Refund request.
2. Cancellation request.
3. Duplicate purchase.
4. Missing file or download problem.
5. Wrong file.
6. Product not as described.
7. Seller did not respond.
8. Product report or legal issue.
9. Other order support issue.

You may also contact KW Studio by email:

help@kwstudio.org

For legal, copyright, ownership, DMCA, unsafe-file, or serious product concerns, contact:

legal@kwstudio.org

You may also call:

+358 44 503 2160

Phone support may help route the issue, but formal refund, cancellation, withdrawal, legal, or dispute records should normally be submitted through the contact form or email so KW Studio can keep a clear written record.

KW Studio normally responds to refund tickets and refund emails within 1–3 business days.

7. Checkout Cancellation Before Purchase

Before completing payment, buyers may cancel the checkout process through the available checkout controls.

For example, PayPal-powered checkout may provide a “Cancel and return to Kingdoms Way Studio” button. This button cancels or exits the checkout before the purchase is completed.

This pre-purchase checkout cancellation is different from a refund request, cancellation request, dispute request, or statutory withdrawal request after a completed purchase.

Post-purchase refund, cancellation, or withdrawal requests should be submitted through:

https://kwstudio.org/contact

8. 14-Day Standard Protection Window

Buyers should normally contact KW Studio within 14 days of purchase for refund, cancellation, withdrawal, duplicate purchase, missing file, broken file, or product-not-as-described issues.

The 14-day window helps KW Studio review the case while order records, seller context, product information, delivery status, and download/access records are still fresh.

Payment providers may have their own separate deadlines, rules, categories, and dispute procedures. Those payment provider timelines are separate from KW Studio’s internal support process.

This 14-day support window does not limit mandatory consumer rights, legal remedies, payment provider rights, or statutory rights that cannot legally be excluded.

9. If the File Has Not Been Downloaded or Accessed

If the buyer has not downloaded or accessed the digital file and KW Studio or the checkout provider can successfully disable download access, KW Studio may approve a 100% refund.

This may apply to:

1. Genuine mistaken purchases.
2. Duplicate purchases.
3. Accidental checkout completion.
4. Wrong product purchased before download.
5. Cancellation or withdrawal requests where legally applicable.
6. Other fair cases where no digital content has been accessed.

For a refund to be approved in this situation, KW Studio must normally be able to disable or terminate download access.

If the buyer has already downloaded or accessed the file, the case will be reviewed under the sections below.

10. Mistaken Purchases

If you believe you made a genuine purchase mistake, do not download the file.

Contact KW Studio as soon as possible through:

https://kwstudio.org/contact

or email:

help@kwstudio.org

KW Studio may review whether the product has been downloaded, accessed, delivered, or used. If the purchase appears to be a genuine mistake and the file has not been downloaded or accessed, KW Studio is more likely to approve a 100% refund.

Examples of possible mistaken purchase cases include:

1. Buying the wrong product by accident.
2. Accidentally completing checkout for an unintended item.
3. Clear checkout or order confusion.
4. Buying a product before realizing it was not the intended file.

Mistaken purchase refunds are reviewed case by case and are not guaranteed after download or access has started.

11. Duplicate Purchases

If a buyer accidentally purchases the same product more than once, KW Studio will generally work to resolve the issue fairly once the duplicate purchase is confirmed.

Depending on the situation, KW Studio may provide:

1. A refund for the duplicate order.
2. Another reasonable correction.
3. Store credit only if agreed by the buyer and appropriate for the case.

KW Studio generally prefers real-money refunds for confirmed duplicate purchases because they create clearer payment and accounting records.

Buyers should include both receipts or order details when contacting KW Studio.

12. Delivery, Missing File, or Access Issues

KW Studio may approve a refund, replacement, re-delivery, support action, or another remedy if there is a genuine delivery or access problem.

Examples may include:

1. The purchased file was not delivered.
2. The download link did not work.
3. The wrong file was delivered.
4. The file was missing from the delivery.
5. The file was corrupted.
6. The download email was not received due to a recoverable order issue.
7. The checkout or delivery process failed in a way that prevented access.
8. The buyer used the wrong checkout email and the order can be verified.

Before a refund is approved, buyers may be asked to try reasonable troubleshooting steps, such as checking the order email, confirming the checkout email address, checking spam folders, trying another browser, downloading again, or contacting KW Studio support for order recovery.

13. Broken, Corrupted, or Materially Misleading Products

KW Studio may consider a refund, replacement, seller fix, partial refund, full refund, product correction, store credit by agreement, or enforcement action where a product is materially broken, corrupted, misleading, or materially different from the product listing.

A product may be treated as materially problematic if:

1. The delivered file is missing essential advertised content.
2. The delivered file is the wrong product.
3. The product is materially different from the description, screenshots, previews, or advertised features.
4. The product cannot reasonably be used in Roblox Studio in the way the listing described.
5. The listing clearly misrepresented what was included.
6. The file is corrupted or unusable.
7. The seller provided incorrect or misleading information.
8. The product requires undisclosed dependencies or setup far beyond what the listing reasonably suggested.
9. The product contains unsafe scripts, backdoors, hidden admin access, malicious logic, unauthorized data collection, or another serious safety concern.
10. KW Studio moderation accidentally allowed a problematic product to enter the marketplace.

Downloading or opening the file does not automatically prevent a refund where the product is genuinely defective, materially misleading, unsafe, unlawful, or not as described.

KW Studio may request evidence from the buyer, seller, or both before making a decision. This may include screenshots, videos, file checks, product page review, seller explanation, ownership proof, or technical inspection where appropriate.

14. Product Reports, Unsafe Files, and Serious Marketplace Issues

If a product appears stolen, leaked, infringing, unsafe, malicious, misleading, or otherwise seriously problematic, buyers may submit a report through:

https://kwstudio.org/report-product-kw-studio

or contact:

legal@kwstudio.org

A refund request and a product report may be connected, but they are not always the same process.

KW Studio may hide, restrict, remove, or investigate a product during review. KW Studio may also request seller proof, review product files, preserve records, restrict downloads, suspend seller access, or take other enforcement action where appropriate.

If a serious product report is confirmed, refund or compensation may be considered case by case.

15. Roblox Studio Skill Requirements

Many KW Studio products are intended for Roblox Studio developers and may require basic or advanced Roblox Studio knowledge.

Depending on the product, buyers may need to:

1. Import files manually.
2. Move assets into the correct Roblox Studio services.
3. Configure scripts.
4. Replace placeholder IDs.
5. Connect gamepasses or developer products.
6. Adjust group IDs, team IDs, values, or settings.
7. Test scripts and systems before publishing.
8. Customize maps, UI, models, values, or branding.
9. Read product setup notes or documentation.
10. Watch basic Roblox Studio tutorials where needed.

Refunds are generally not issued when the product is functional but the buyer lacks the Roblox Studio knowledge required to install, configure, connect, edit, test, or customize it.

For example, replacing gamepass IDs, developer product IDs, group IDs, placeholder values, branding, and monetization settings is often normal Roblox Studio setup work. Buyers are expected to review product information, use reasonable Roblox Studio knowledge, and seek clarification before assuming a product is defective.

However, lack of Roblox Studio experience is not a blanket reason to deny every request. If a seller hides important setup requirements, misrepresents the product, provides a materially confusing listing, omits required files, or repeatedly fails to support genuinely broken products, KW Studio may review the case and take action.

16. Complete Game Templates and Setup Expectations

Complete Roblox games and templates are starting points for development. They are not guaranteed finished businesses, automatic revenue systems, one-click public game launches, guaranteed Roblox approval, guaranteed DevEx eligibility, guaranteed traffic, or guaranteed Roblox success.

Buyers may still need to:

1. Replace IDs.
2. Configure gamepasses.
3. Adjust monetization.
4. Edit UI text.
5. Change branding.
6. Test gameplay.
7. Fix project-specific conflicts.
8. Optimize performance.
9. Customize maps, systems, scripts, and values.
10. Ensure compliance with Roblox rules.
11. Make the game unique before publishing.

Refunds are generally not approved only because a buyer expected a template to automatically configure every setting for their own Roblox game.

If the template is genuinely missing advertised files, materially different from the listing, corrupted, unsafe, misleading, or legally problematic, KW Studio may still review the case.

17. Cases Where Refunds Are Usually Not Approved

Refunds are usually not approved for reasons such as:

1. The buyer changed their mind after delivery or download access began.
2. The buyer downloaded or accessed the product and then decided not to use it.
3. The buyer did not read the product description.
4. The buyer did not review screenshots, videos, previews, or included information.
5. The buyer expected custom development after purchase.
6. The buyer expected the product to automatically set up their full Roblox game.
7. The buyer lacks the Roblox Studio knowledge required to use the product.
8. The buyer cannot replace IDs, connect gamepasses, configure monetization, or customize scripts.
9. The buyer’s project changed direction.
10. The buyer modified the asset and caused the issue.
11. The buyer’s own scripts, plugins, settings, or game environment caused a compatibility issue.
12. The buyer expected unlimited seller support, scripting help, or tutoring.
13. The buyer purchased the wrong product and downloaded or accessed it before contacting support.
14. The buyer no longer wants the product after receiving the digital files.
15. The buyer expected guaranteed players, revenue, DevEx, Roblox approval, or search/discovery success.

These examples do not prevent KW Studio from helping buyers where a genuine issue exists. They explain common cases where a refund is less likely because the product was delivered and the issue is not caused by a marketplace, seller, delivery, legal, or product defect.

18. Seller Contact and Product-Specific Support

Some KW Studio products are listed by independent third-party sellers. Sellers remain responsible for the products they submit, describe, license, and support.

For product-specific questions, buyers should usually contact the seller first where seller contact information is available.

Product-specific questions may include:

1. Setup instructions.
2. Included files.
3. Missing notes.
4. Script behavior.
5. Product-specific configuration.
6. Compatibility questions.
7. Clarification about what is included.

However, buyers do not need to negotiate alone with an unresponsive seller before contacting KW Studio. KW Studio acts as the marketplace support layer and can help route, review, and escalate seller-related issues.

Creating a payment dispute without contacting the seller or KW Studio first can create confusion, especially where the issue could have been solved with setup guidance, missing instructions, product clarification, or a seller-provided fix.

KW Studio strongly recommends contacting the seller or KW Studio support first before opening a payment dispute.

19. KW Studio as Marketplace Support Layer

KW Studio assists buyers and sellers as the marketplace layer.

KW Studio may help with:

1. Download issues.
2. Missing order emails.
3. Product confusion.
4. Seller contact routing.
5. Broken product reports.
6. Misleading listing reports.
7. Duplicate purchase review.
8. Mistaken purchase review.
9. Marketplace escalation.
10. Product moderation concerns.
11. Refund review.
12. Legal, ownership, unsafe-file, or DMCA-related reports.
13. Difficult buyer-seller disputes.

KW Studio may need to make a marketplace decision where the buyer and seller cannot resolve an issue. Where common ground cannot be reached, KW Studio may review the available evidence and decide what marketplace action is appropriate.

KW Studio does not provide unlimited custom development, custom scripting, product installation, Roblox Studio tutoring, or project-specific development services unless explicitly offered.

20. Independent Seller Products and Refund Responsibility

Some KW Studio products are sold by independent third-party sellers.

For independent seller products, refund handling may involve both KW Studio and the seller because purchase proceeds may be split between the marketplace and the seller through Payhip-powered or payment-provider-powered systems.

The buyer should still contact KW Studio first through the official refund process. KW Studio will act as the primary marketplace contact and help coordinate the refund review, seller response, and payment-provider process where appropriate.

For seller-listed products, refund handling may depend on:

1. Seller cooperation.
2. Product page accuracy.
3. Marketplace tools.
4. Payhip collaboration or payment structure.
5. Payment processor rules.
6. Evidence from the buyer and seller.
7. Applicable law.
8. Whether the file was downloaded or accessed.
9. Whether download access can be disabled.
10. Whether the product was defective, misleading, unsafe, or properly delivered.

If a refund is validated, the seller may be financially responsible for the seller’s share of the refund under KW Studio’s Seller Terms, seller payout rules, and payment provider processes.

KW Studio may assist with support and review, but technical refund execution may depend on Payhip, PayPal, card networks, seller payment status, split-payment configuration, and payment provider rules.

If a seller repeatedly causes disputes, misleading listings, broken products, unresolved complaints, unsafe files, or serious buyer trust issues, KW Studio may suspend, restrict, remove, or review that seller’s marketplace access.

21. Products Sold Directly by KW Studio

For products sold directly by KW Studio, KW Studio may issue refunds, replacements, updates, store credit by agreement, or other support action where appropriate and technically possible.

Refund decisions may consider:

1. Whether the file was delivered.
2. Whether the buyer downloaded or accessed the product.
3. Whether download access can be disabled.
4. Whether the product matched the listing.
5. Whether the product was functional.
6. Whether the buyer contacted support within 14 days.
7. Whether the issue was caused by buyer-side modification or setup.
8. Whether mandatory consumer law requires a remedy.
9. Whether a fair marketplace solution is available.

22. Seller Response and Escalation

If a product appears genuinely broken, missing, materially misleading, unsafe, or not reasonably usable as described, and the buyer cannot get a useful response from the seller, KW Studio may contact the seller and request a response.

Sellers are generally expected to respond to refund-related or serious product-related requests within 2–5 business days, unless KW Studio sets a different deadline for the case.

If the seller does not respond, does not provide reasonable clarification, or cannot resolve a genuine product issue, KW Studio may take action.

Actions may include:

1. Asking the seller to fix the product.
2. Asking the seller to clarify the listing.
3. Requesting ownership or technical proof.
4. Issuing or recommending a refund where possible.
5. Offering store credit only by agreement.
6. Hiding or removing the product.
7. Reviewing the seller’s status.
8. Suspending the seller’s store or marketplace access.
9. Taking other enforcement action where appropriate.

Sellers should be financially and operationally prepared to handle cases where their product is defective, materially misleading, incorrectly described, unsafe, or not delivered as promised.

23. Store Credit, Replacement, Partial Refund, and Full Refund

KW Studio may offer different solutions depending on the case.

Possible solutions include:

1. Replacement file.
2. Updated file.
3. Seller-provided fix.
4. Product clarification.
5. Alternative product by agreement.
6. Store credit by agreement.
7. Partial refund.
8. Full refund.
9. Marketplace escalation.
10. Product removal or seller enforcement.

KW Studio generally prefers real-money refunds where a refund is clearly justified and technically possible, because real-money refunds create clearer payment, accounting, and dispute records.

Store credit may be offered only where appropriate and agreed by the buyer.

24. Processing Time and Refund Method

KW Studio normally responds to refund tickets and refund emails within 1–3 business days.

Once a refund is approved and the ticket or review is solved, KW Studio will generally process the refund as soon as reasonably possible. In many cases, KW Studio may be able to process its part of an approved refund the same day or within 1–2 business days after approval.

Refunds are normally sent back to the original payment method where technically possible.

Payment providers, Payhip, PayPal, banks, card networks, seller-linked payment flows, currency conversion, fraud checks, account limitations, or payment-provider review may affect how long the refund takes to appear in the buyer’s account.

Where a statutory refund is required under applicable consumer law, KW Studio will handle the refund within the legally required timeframe.

25. VAT, Taxes, and Refunded Amounts

KW Studio uses Payhip-powered checkout and payment provider tools for digital product sales. Customer-facing VAT, sales tax, or digital product tax may be calculated and collected through Payhip or the relevant payment provider where required.

If a full refund is approved, the refund will normally aim to return the eligible transaction amount paid by the buyer through the original payment method where technically possible.

Tax, VAT, currency conversion, payment processing, and payment provider rules may affect how refunded amounts are displayed or processed by Payhip, PayPal, banks, card networks, or other payment providers.

26. Payhip-Powered Checkout and Delivery

KW Studio uses Payhip-powered checkout, payment flow, collaboration features, and digital product delivery.

Payhip helps provide checkout and delivery infrastructure for digital products. Buyers may be able to complete checkout through supported payment methods, including PayPal-powered payment options and card payments where available.

Available payment methods may vary depending on location, product settings, checkout settings, Payhip configuration, and payment provider rules.

Payhip and payment providers may apply their own terms, privacy policies, fraud checks, buyer protection rules, dispute processes, and technical requirements.

27. Payment Disputes and PayPal / Payment Provider Processes

KW Studio strongly recommends contacting the seller or KW Studio before opening a payment dispute.

Contacting support first is usually faster and helps avoid misunderstandings. Many issues can be resolved through:

1. Re-sending download access.
2. Correcting an email issue.
3. Explaining setup requirements.
4. Contacting the seller.
5. Reviewing the listing.
6. Providing missing instructions.
7. Replacing a file.
8. Confirming whether the product was downloaded.
9. Offering a fair marketplace solution.
10. Reviewing whether a refund is appropriate.

PayPal and other payment providers may have their own dispute categories, evidence rules, deadlines, and decision processes. For example, payment-provider timelines may differ depending on whether the issue is non-delivery, significantly not as described, unauthorized payment, chargeback, or another payment-provider category.

Buyers should check the current payment-provider rules directly.

If you are unsure whether to open a payment dispute, contact KW Studio first at:

help@kwstudio.org

Opening a dispute without first contacting the seller or KW Studio may slow down resolution because the case may move into the payment provider’s formal process before the product issue has been properly reviewed.

28. KW Studio Dispute Support

KW Studio may provide dispute support through:

https://kwstudio.org/dispute

The dispute page is a ticket-based support route for cases where a normal refund request, seller contact, or support process has not solved the issue.

KW Studio may provide case-specific guidance about:

1. Product issue evidence.
2. Delivery evidence.
3. Seller response.
4. PayPal or payment provider dispute categories.
5. Payhip order records.
6. Download/access records.
7. Product report routes.
8. Buyer-seller dispute handling.
9. Whether the issue is a marketplace support issue, legal issue, product report, refund issue, or payment provider dispute.

KW Studio may help buyers and sellers understand the available routes, but PayPal, Payhip, card networks, banks, and payment providers make their own decisions under their own rules.

29. Fraud Claims, Unauthorized Payment Claims, and Dispute Evidence

Unauthorized transaction, fraud, chargeback, and payment dispute claims are treated seriously.

KW Studio may review and provide relevant evidence where appropriate, including:

1. Order details.
2. Checkout agreement records.
3. Product page information.
4. Delivery records.
5. Download/access records.
6. Buyer support messages.
7. Seller support messages.
8. Product file information.
9. IP, account, or technical signals where relevant and lawful.
10. Marketplace moderation records.
11. Product report records.
12. Refund ticket records.

KW Studio may provide information to sellers, Payhip, PayPal, payment processors, banks, card networks, or other relevant parties where reasonably necessary to respond to disputes, fraud claims, chargebacks, unauthorized-payment claims, or legal issues.

False claims, abusive disputes, chargeback abuse, refund abuse, file leaking, or dishonest conduct may lead to download restriction, support refusal for abusive conduct, account limitation, blocked future purchases, marketplace ban, or other enforcement action.

30. Download and Access Records

KW Studio may be able to see whether a buyer has downloaded or accessed purchased files.

Download/access records may be considered when reviewing:

1. Mistaken purchase claims.
2. Duplicate purchase claims.
3. Delivery issues.
4. Refund requests.
5. Chargebacks.
6. PayPal disputes.
7. Fraud claims.
8. Seller disputes.
9. Product access issues.
10. Withdrawal or cancellation requests where applicable.

If a buyer claims that they purchased the wrong product by mistake but has already downloaded or accessed the file, KW Studio may be less likely to approve a refund because the buyer may already have received the digital content.

However, download or access does not automatically prevent a refund where the product is genuinely defective, materially misleading, unsafe, unlawful, or not as described.

31. DMCA, Ownership, and Legal Concerns

Copyright, ownership, DMCA, licensing, unsafe-file, and legal concerns are handled separately from ordinary refund requests.

Legal and ownership-related issues should be sent to:

legal@kwstudio.org

or submitted through:

https://kwstudio.org/report-product-kw-studio

KW Studio may investigate legal or ownership concerns and may request evidence from buyers, sellers, or third parties.

Depending on the situation, KW Studio may:

1. Contact the seller.
2. Request ownership proof.
3. Request licence proof.
4. Request technical or safety clarification.
5. Hide or remove the product.
6. Restrict downloads.
7. Suspend seller access.
8. Preserve records.
9. Update product information.
10. Forward the issue to legal support.
11. Take other appropriate action.

If a product is removed or restricted due to a legal, ownership, DMCA, unsafe-file, or serious marketplace issue, refunds or compensation may be considered case by case.

KW Studio does not automatically promise a refund for every prior purchase unless required by applicable law or determined appropriate by KW Studio after review.

32. Marketplace Moderation and Seller Enforcement

KW Studio uses seller review, product review, moderation, ownership checks, reporting systems, and enforcement processes to reduce marketplace risk.

If a seller causes repeated issues, disputes, misleading listings, unresolved broken products, ownership concerns, unsafe files, or buyer trust problems, KW Studio may take action.

Possible actions include:

1. Seller warning.
2. Product update request.
3. Product hiding.
4. Product removal.
5. Seller status review.
6. Store suspension.
7. Marketplace access restriction.
8. Seller ban.
9. Legal escalation.
10. Payment or refund-related review.
11. Other enforcement action where appropriate.

KW Studio aims to keep the marketplace safer for buyers and fair for serious sellers.

33. Free Products

This Refund Policy mainly applies to paid purchases.

Free products do not normally involve payment refunds. However, free products are still part of KW Studio’s marketplace ecosystem and remain subject to KW Studio’s Terms of Service, Digital Asset License, Marketplace Rules, and product licence rules.

KW Studio may remove, update, restrict, or replace free products at any time.

Users may still report free products if they appear broken, misleading, infringing, unsafe, malicious, or otherwise problematic.

34. Contact Before Disputes

Before opening a payment dispute, buyers are strongly encouraged to contact:

1. The seller, for product-specific questions where seller contact is available; or
2. KW Studio support, for marketplace support, download issues, unclear listings, seller communication problems, or refund-related concerns.

KW Studio support email:

help@kwstudio.org

Contact page:

https://kwstudio.org/contact

Dispute support page:

https://kwstudio.org/dispute

This helps protect buyers from unnecessary delays and helps sellers understand the issue before a payment dispute is opened.

35. What to Include in a Refund Request

To help KW Studio review a refund-related issue quickly, include:

1. Your order email.
2. Order number or receipt.
3. Product name.
4. Product URL.
5. Seller name, if visible.
6. Whether you downloaded the file.
7. Whether you opened the file in Roblox Studio.
8. What you expected based on the product page.
9. What you received.
10. What is not working, missing, misleading, unsafe, or unclear.
11. Screenshots, videos, or error messages if relevant.
12. Any seller communication already attempted.
13. The result you are requesting, such as refund, replacement, correction, or clarification.

Incomplete refund requests may take longer to review.

Do not include Roblox passwords, PayPal passwords, payment card numbers, private keys, or unrelated sensitive information in a refund request.

36. Privacy and Data Handling

KW Studio may process personal data connected to refund requests, cancellation requests, withdrawal requests, duplicate purchases, missing file reports, product-not-as-described reports, PayPal disputes, card disputes, chargebacks, fraud claims, unauthorized payment claims, product reports, or other payment-provider cases.

This may include order details, product URLs, buyer messages, seller messages, download/access records, payment metadata, dispute evidence, screenshots, support tickets, refund decisions, and communication with Payhip, PayPal, banks, card networks, payment processors, sellers, or legal advisors.

More information is available in the Privacy Policy:

https://kwstudio.org/privacy-policy

Seller-related privacy information is available in the Seller Privacy Policy:

https://kwstudio.org/seller-privacy-policy

37. Relationship With Other Policies

This Refund Policy should be read together with:

1. KW Studio Terms of Service: https://kwstudio.org/terms-of-use
2. KW Studio Privacy Policy: https://kwstudio.org/privacy-policy
3. KW Studio Seller Terms: https://kwstudio.org/kw-studio-seller-terms
4. KW Studio Seller Privacy Policy: https://kwstudio.org/seller-privacy-policy
5. KW Studio Digital Delivery Policy: https://kwstudio.org/digital-delivery-policy
6. KW Studio Digital Asset License: https://kwstudio.org/digital-asset-license
7. KW Studio Marketplace Rules: https://kwstudio.org/marketplace-rules
8. Payhip checkout terms.
9. Payment provider terms.
10. Product-specific licence terms.
11. Product page information.
12. Applicable consumer protection law.

If there is a conflict between this Refund Policy and mandatory consumer protection law, mandatory law controls.

38. Changes to This Refund Policy

KW Studio may update this Refund Policy from time to time to reflect changes in digital product delivery, marketplace operations, seller processes, Payhip checkout features, payment provider rules, consumer law, dispute processes, product-report processes, seller terms, or support practices.

The updated policy will be posted with a revised “Last Updated” date.

Continued use of KW Studio after updates means you acknowledge the updated policy, except where additional notice or consent is required by law.

39. Contact Information

For refund-related issues, missing files, download problems, duplicate purchases, mistaken purchase review, cancellation requests, withdrawal requests, or general order support, contact:

help@kwstudio.org

Refund and cancellation ticket page:

https://kwstudio.org/contact

For dispute support, use:

https://kwstudio.org/dispute

For legal issues, ownership disputes, copyright matters, DMCA-related notices, unsafe-file concerns, or serious product ownership concerns, contact:

legal@kwstudio.org

Product reports, copyright notices, DMCA notices, unsafe-file reports, ownership disputes, and counter-notices should be submitted through:

https://kwstudio.org/report-product-kw-studio

For seller, partnership, affiliate, or business matters, contact:

marketing@kwstudio.org

Kingdoms Way Studio / KW Studio Digital Asset Marketplace

Business ID / Y-tunnus: 3545373-9

Työpajankatu 17A, 00580 Helsinki, Finland

Phone: +358 44 503 2160

Website: https://kwstudio.org

KW Studio is independent and not affiliated with, endorsed by, sponsored by, or operated by Roblox Corporation.