Map or environment
Provides a playable location such as a city, base, island, school, terrain or roleplay environment. A map is not automatically a scripted game.
KW Studio help center and marketplace wiki
KW Studio Help Center: Buying, Selling & Using Roblox Assets
The KW Studio Help Center explains how to buy, download, sell and use Roblox Studio assets, including maps, models, scripted systems and game templates. Find order and account support, understand seller and product review, report an issue, and access the marketplace’s official policies.
Content and marketplace figures updated . KW Studio is an independent marketplace and is not affiliated with, endorsed by, sponsored by or operated by Roblox Corporation.
Support directory
Choose the correct support route
Order recovery, delivery questions, disputes, seller applications and copyright reports use different review processes. Choosing the correct route reduces unnecessary delays.
Buyer, seller or account support
Missing downloads, order recovery, account questions, seller
non-response and general marketplace assistance.
→
Dispute support
Use after ordinary support when a refund, payment-provider or
product-not-as-described issue remains unresolved.
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Report a product or submit a copyright claim
Copied assets, ownership disputes, unsafe files, misleading
listings and serious product abuse.
→
Seller application
Review seller eligibility, marketplace fees, profile requirements
and the product-submission process.
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Refund and cancellation information
Read how mistaken purchases, duplicate orders, missing files and
digital-product cases are reviewed.
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Download and delivery information
Payhip-powered checkout, order emails, wrong-email cases and file
access troubleshooting.
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Marketplace snapshot
Current KW Studio marketplace scale
These figures provide context for the marketplace covered by this help center. Statistics include both free and paid marketplace activity where stated.
3,500+Products
Maps, systems, complete games, UI, vehicles, models and other Roblox Studio resources.
50,009Unique customers
Unique customers across free and paid marketplace orders; this is not a count of registered accounts.
171,661Total orders
Total free and paid marketplace orders, rather than a count of paid purchases alone.
540+Approved, verified seller accounts
Seller accounts approved and verified for marketplace participation.
50+Active storefront sellers
Sellers who have completed a professional storefront and sell actively; a subset of the 540+ approved accounts.
Figures reported by KW Studio as of . Seller-account approval and an active professional storefront are separate milestones. Customer and order totals include free and paid activity.
Buyer guidance
Understand and test the asset before publishing
A Roblox map, scripted system, model pack and complete game template solve different development problems. Buyers should identify the product type and expected setup before checkout or download.
Scripted system
Adds functionality such as shops, inventories, doors, menus, weapons or data systems. Configuration and testing are commonly required.
Complete game template
Combines several connected parts into a broader foundation. Buyers still need to customize branding, IDs, gameplay and monetization before release.
Model or asset pack
Provides individual objects or themed collections such as buildings, vehicles, props, uniforms, interiors or environment details.
1
Import the product into a separate Roblox Studio test project before adding it to a live game. For saving systems, use a separate test experience with test data.
2
Review folders, models, scripts, ModuleScripts, RemoteEvents, interfaces and configuration objects.
3
Replace group, animation, gamepass, developer-product, image and other project-specific IDs.
4
Test desktop and mobile behavior, collisions, permissions, performance and missing dependencies.
5
Compare the delivered file with the product description, screenshots, feature list and seller notes.
6
Contact the seller for product-specific questions and KW Studio for marketplace support or escalation.
Technical limitation: marketplace moderation reduces risk, but it is not an exhaustive line-by-line security audit of every script. Buyers should inspect and test files before public use.
Seller standards
How seller and product review works
KW Studio combines seller applications, public seller context, product review and ownership evidence to reduce marketplace risk. Seller approval does not bypass product moderation.
Seller application review
Sellers apply before receiving dashboard access. Public footprint, identity consistency, product background and risk signals may be reviewed during approval.
Human product approval
Every public product submission requires human approval, including products submitted by established or trusted sellers.
Ownership evidence
Evidence may include source files, development screenshots, project history, mesh IDs, group ownership context, licences or valid resale permission.
What product moderation reviews
The submitted file, listing quality, seller background, ownership evidence and connected payment information where relevant.
What approval does not mean
Approval does not guarantee that every product fits every project or that every script has received an exhaustive security audit.
What happens after reports
KW Studio may request evidence, restrict a listing during investigation, remove products or apply seller-account restrictions.
Reports and copyright
Report copied assets, unsafe files or misleading listings
Serious ownership, copyright and product-safety concerns use a dedicated report route. Ordinary order and setup questions should use customer support instead.
Report Product / DMCA
Submit the product URL, ownership evidence, original source, requested action and other information required to investigate the report.
Open report pageMarketplace dispute support
Use this route for unresolved product-not-as-described, seller non-response, refund or payment-provider cases after ordinary support.
Open dispute supportInvestigation and enforcement
Depending on the evidence, KW Studio may restrict a product, request seller proof, remove the listing or apply seller-account restrictions.
Legal and ownership reports can also be sent to legal@kwstudio.org. General marketplace support uses help@kwstudio.org.
Free products
Free Roblox assets still require review and testing
Free products help developers test marketplace delivery, prototype ideas and learn Roblox Studio workflows. A zero purchase price does not remove setup, licence or technical responsibilities.
Test the marketplace
Use free resources to understand account access, downloads, file formats and the marketplace workflow.
Prototype faster
Free maps, systems, interfaces and models can support early concepts before larger premium purchases.
Report problems normally
Broken, copied, misleading or unsafe free files can be reported through the same marketplace support routes.
Platform relationship
How KW Studio works with Roblox Studio assets
KW Studio provides downloadable digital files outside the Roblox platform. Buyers manually import, configure and test those files inside Roblox Studio.
Downloadable files
Products are delivered as digital resources intended for manual use inside Roblox Studio.
No Roblox account access
KW Studio does not retrieve user inventories, inject files into experiences or require access to Roblox accounts.
No Robux processing
Marketplace checkout does not process Robux. Payments and digital delivery use external commerce infrastructure.
Buyer responsibility
Users remain responsible for Roblox compliance, project-specific configuration and how downloaded assets are used.
Named marketplace team
The people responsible for KW Studio
Marketplace operations, engineering and moderation responsibilities are connected to named team members rather than an anonymous company profile.
Founder and Operations Manager
Leonard Sandberg
Oversees marketplace direction, seller workflows, advanced customer cases, copyright reports, search visibility and commercial development.
Marketplace operations
Seller workflows
Search visibility
Profile: kwstudio.org/leonard-sandberg
Lead Engineer
Leevi Peuralahti
Develops seller-dashboard, backend, administrative and internal platform systems supporting marketplace operations.
Backend systems
Roblox development
Cybersecurity
Profile: kwstudio.org/leevi-peuralahti
Community Expert and Moderation Team Manager
Dragan Arsov
Coordinates product administration, uploading support, seller communication and day-to-day moderation-team activity.
Product administration
Seller communication
Moderation
Profile: kwstudio.org/dragan-arsov
Official documents
KW Studio policy and legal library
Use the document that matches your role and issue. Product licences, seller obligations, delivery, privacy and reports are separated to keep each policy easier to understand.
Official external profiles
KW Studio community and social links
Social profiles are useful for marketplace updates and public brand verification. Refunds, legal reports and privacy requests should still use the official support routes.
Frequently asked questions
KW Studio help and marketplace FAQ
These answers summarize the marketplace structure and direct users to the correct next step. Product-specific cases should include the product URL and order information when contacting support.
What is KW Studio?
KW Studio is an independent multi-vendor marketplace for
downloadable Roblox Studio assets, including maps, scripted
systems, complete games, interfaces, vehicles, models and free
development resources.
Is KW Studio affiliated with Roblox Corporation?
No. KW Studio is an independent third-party marketplace. Buyers
manually import downloaded files into Roblox Studio and remain
responsible for following Roblox rules and applicable licence terms.
Can anyone publish products immediately?
No. Sellers apply before receiving dashboard access, and every
public product submission requires human approval before
publication.
Does human moderation guarantee that every asset is safe?
No. Moderation reviews the submitted file, listing, seller
background and ownership evidence, but it is not an exhaustive
line-by-line security audit of every script. Buyers should inspect
and test files before public use.
Where should copyright or ownership reports be submitted?
Use the Report Product / DMCA page or email legal@kwstudio.org for
serious copyright, ownership, copied-asset or unsafe-file reports.
General order support should use the Contact page.
How should I test a Roblox asset before publishing?
Import the file into a separate Roblox Studio test project, inspect
its structure, replace project-specific IDs, test scripts and
interfaces, check performance and mobile behavior, and compare the
delivered files with the listing. For saving systems, use a separate test experience with test data.
Are free Roblox assets reviewed and reportable?
Free products remain part of the marketplace structure. They can
still require setup and testing, and users can report broken,
copied, misleading or unsafe free files.
Where do I ask about a refund or duplicate purchase?
Read the Refund Policy and contact KW Studio with the order email,
product URL and relevant receipt information. The contact period
and investigation process do not create an automatic refund
guarantee.
Where can I find KW Studio policies?
The policy library above links to the marketplace rules, seller
terms, privacy policies, refund policy, digital delivery policy,
digital asset licence, cookie policy, accessibility statement and
report page.
How many products, sellers and customers does KW Studio have?
As of 24 September 2026, KW Studio reports 3,500+ products,
540+ approved, verified seller accounts, 50,009 unique customers
and 171,661 total orders. Of those seller accounts, 50+ have
completed professional storefronts and sell actively. Customer
and order totals include free and paid marketplace activity.
What should I send support if I cannot access a download?
Use the Contact page and include the email used for your order,
the product URL, available receipt or order details, and the error
you see. Describe whether the order email is missing or the download
link fails. Do not send your password. The Digital Delivery Policy
explains the download and order-access process.
Who operates KW Studio?
Kingdoms Way Studio operates the marketplace. Leonard Sandberg is
the founder and Operations Manager, Leevi Peuralahti is Lead
Engineer, and Dragan Arsov is Community Expert and Moderation Team
Manager.
Support response target: English-language support forms and emails are normally answered within one to three business days. Complex payment, ownership or legal cases can take longer.