KW Studio Digital Delivery Policy

Kingdoms Way Studio

Also operating as: KW Studio Digital Asset Marketplace

Website: https://kwstudio.org

Digital Delivery Policy page: https://kwstudio.org/digital-delivery-policy

Effective Date: June 29, 2026

Last Updated: June 29, 2026

Business Information

Legal business name: Kingdoms Way Studio

Business ID / Y-tunnus: 3545373-9

Country of registration: Finland

Business address: Työpajankatu 17A, 00580 Helsinki, Finland

Website: https://kwstudio.org

Delivery and order support: help@kwstudio.org

Legal contact: legal@kwstudio.org

Seller and business contact: marketing@kwstudio.org

Phone: +358 44 503 2160

KW Studio is an independent Roblox asset marketplace. KW Studio is not affiliated with, endorsed by, sponsored by, or operated by Roblox Corporation.

1. Introduction

This Digital Delivery Policy explains how digital products are delivered through Kingdoms Way Studio, also operating as KW Studio Digital Asset Marketplace (“KW Studio”, “we”, “us”, or “our”).

KW Studio operates an independent digital marketplace for Roblox Studio-related digital assets. Products may include Roblox Studio files, maps, models, vehicles, scripts, scripted systems, user interface assets, templates, full game templates, free resources, tutorials, ZIP files, documentation, and other downloadable development files.

This policy explains:

1. How digital delivery works.
2. When delivery normally starts.
3. What buyers receive after purchase.
4. What to do if a download link or file is missing.
5. How Payhip-powered checkout and delivery are involved.
6. How immediate digital delivery may affect cancellation and withdrawal rights.
7. How delivery issues connect to refunds, disputes, and product reports.

This policy applies to paid and free digital products made available through KW Studio.

2. Related KW Studio Policies

This Digital Delivery Policy should be read together with KW Studio’s other marketplace, refund, privacy, licence, support, and report policies.

Important KW Studio pages include:

1. Terms of Service: https://kwstudio.org/terms-of-use
2. Digital Asset License: https://kwstudio.org/digital-asset-license
3. Digital Delivery Policy: https://kwstudio.org/digital-delivery-policy
4. Marketplace Rules: https://kwstudio.org/marketplace-rules
5. Refund Policy: https://kwstudio.org/refund-policy
6. Contact / Support Tickets: https://kwstudio.org/contact
7. Dispute Support: https://kwstudio.org/dispute
8. Report Product / DMCA: https://kwstudio.org/report-product-kw-studio
9. Privacy Policy: https://kwstudio.org/privacy-policy
10. Seller Terms: https://kwstudio.org/kw-studio-seller-terms
11. Seller Privacy Policy: https://kwstudio.org/seller-privacy-policy
12. Cookie Policy: https://kwstudio.org/cookie-policy
13. Accessibility Statement: https://kwstudio.org/accessibility
14. Help and Wiki: https://kwstudio.org/kw-studio-help-wiki

If there is a conflict between this Digital Delivery Policy and mandatory consumer protection law, mandatory law controls.

3. Digital Products Only

KW Studio sells and distributes digital products only.

KW Studio does not ship physical goods.

Because products are digital:

1. No physical shipping applies.
2. No postal delivery applies.
3. No courier delivery applies.
4. No physical return shipping is required.
5. There are no physical return shipping costs.
6. Products are normally delivered through a download page, email, account access, Payhip-powered delivery flow, or similar digital delivery method.
7. Delivery may begin immediately or shortly after payment is completed.

Most KW Studio files are intended for use in Roblox Studio and may be delivered as .rbxl, .rbxm, .zip, .txt, .pdf, images, videos, documentation files, or other digital formats depending on the product.

4. Payhip-Powered Checkout and Delivery

KW Studio uses a Payhip-powered checkout and delivery flow.

Checkout may happen on the KW Studio domain while being powered by Payhip and supported payment providers.

Payhip may help provide:

1. Checkout functionality.
2. Payment routing.
3. Order confirmation.
4. Digital product delivery.
5. Download pages.
6. Receipt emails.
7. Tax or VAT handling where applicable.
8. Collaboration or seller-related payment flows.
9. Payment-provider integrations.
10. Download access management where technically available.

Payhip, PayPal, card networks, banks, and other payment providers may apply their own terms, privacy policies, checkout rules, buyer protection rules, dispute procedures, fraud checks, and technical requirements.

Where Payhip’s checkout terms or End User Licence are presented at checkout, those terms may also apply to the digital content transaction and delivery flow.

KW Studio remains the marketplace operator, product support route, and support layer for KW Studio marketplace orders.

5. Payhip End User Licence and Digital Content Consent

At checkout, Payhip may present an End User Licence or digital content notice explaining that the buyer is purchasing digital content on a non-tangible medium and that special cancellation rules may apply.

The Payhip End User Licence may explain that:

1. Payhip Limited may supply digital content through the Payhip-powered checkout.
2. The buyer receives a licence to use the digital content rather than ownership of the intellectual property.
3. The digital content creator or licensor retains intellectual property rights.
4. Digital content may be delivered before the end of the normal cancellation period.
5. By proceeding with download or immediate delivery, the buyer may consent to digital delivery starting during the withdrawal period.
6. Once digital delivery begins with the required consent and acknowledgement, cancellation or withdrawal rights may be limited or lost.
7. If the buyer wants to cancel before accessing the file, the buyer should not download the file and should contact support.

This Digital Delivery Policy should be read together with the Payhip End User Licence shown at checkout, the KW Studio Refund Policy, and the product page.

If you want to cancel a purchase before accessing the file, do not download or open the digital product. Contact KW Studio as soon as possible through:

https://kwstudio.org/contact

or email:

help@kwstudio.org

6. When Digital Delivery Begins

In most cases, digital delivery begins immediately or shortly after payment is completed.

Delivery may begin through:

1. A Payhip-powered download page.
2. An order confirmation page.
3. A download link.
4. An email receipt.
5. A Payhip order email.
6. Account-based access where available.
7. Another digital delivery method supported by the checkout system.

For paid products, delivery usually begins after the payment is approved.

For free products, delivery usually begins after the free order, claim, or checkout step is completed.

7. Normal Delivery Time

KW Studio digital products are normally delivered immediately or within a few minutes after successful checkout.

In some cases, delivery may take longer because of:

1. Payment provider review.
2. PayPal or card processing delay.
3. Incorrect checkout email.
4. Email spam filtering.
5. Payhip delivery delay.
6. Browser or device issue.
7. Network issue.
8. Security or fraud check.
9. Technical error.
10. Product file issue.
11. Seller-related file issue.
12. Marketplace maintenance or temporary service interruption.

If you do not receive access after purchase, contact KW Studio support through:

https://kwstudio.org/contact

or email:

help@kwstudio.org

KW Studio normally responds to order and delivery support messages within 1–3 business days.

8. What Buyers Should Receive

After successful checkout, buyers should normally receive access to the digital product they purchased or claimed.

Depending on the product and checkout setup, the buyer may receive:

1. A download page.
2. A download link.
3. A Payhip order email.
4. A receipt or confirmation email.
5. Product files.
6. ZIP files.
7. Roblox Studio files.
8. Setup instructions, if included.
9. Documentation, if included.
10. Product-specific licence notes, if included.
11. Access to any bonus files advertised on the product page, if included.

Buyers should review the product page carefully before purchase to understand what is included.

Not every product includes custom setup help, future updates, Discord support, installation service, documentation, tutorial videos, source explanations, or one-click configuration unless the product page clearly says so.

9. Product File Formats

KW Studio products may be delivered in different digital formats depending on the product type.

Common file types may include:

1. .rbxl
2. .rbxm
3. .zip
4. .pdf
5. .txt
6. .png
7. .jpg
8. .mp4
9. .blend
10. .psd
11. .fig
12. Other Roblox Studio, design, model, video, documentation, or development files.

Some products may include multiple files or folders.

Where a .zip file is used, buyers may need to extract the ZIP file before using the product.

Buyers are responsible for using safe software, keeping their device secure, and opening files carefully.

If a file appears unsafe, broken, corrupted, or materially different from the product page, contact KW Studio before using the file further.

10. No Physical Shipping Fees

KW Studio does not charge physical shipping fees because products are digital.

There are no physical delivery fees, return shipping fees, or postal return costs for KW Studio digital downloads.

However, the final checkout price may include:

1. Product price.
2. VAT, sales tax, or digital product tax where applicable.
3. Payment processor effects.
4. Currency conversion effects.
5. Any checkout-specific charges shown before payment where applicable.

Taxes and payment processing may be handled by Payhip or the relevant payment provider depending on checkout configuration, buyer location, and applicable rules.

11. Delivery Countries and Access

KW Studio digital products may generally be available internationally where checkout, payment processing, legal compliance, platform rules, and delivery systems allow.

Access may be limited or unavailable in some cases because of:

1. Payment provider restrictions.
2. PayPal, card, or banking restrictions.
3. Legal restrictions.
4. Sanctions or compliance rules.
5. Fraud prevention.
6. Security concerns.
7. Technical issues.
8. Payhip or third-party service limitations.
9. Seller or product-specific restrictions.
10. Marketplace enforcement.

KW Studio does not guarantee that every payment method, checkout feature, product, seller product, or delivery route will be available in every country.

12. Email Delivery and Spam Folders

After purchase, buyers should check the email address used at checkout.

Order and download emails may come from KW Studio, Payhip, or a checkout-related sender.

If you cannot find your order email, check:

1. Spam folder.
2. Promotions folder.
3. Junk folder.
4. Other inbox categories.
5. Email address typed at checkout.
6. PayPal email address, if different from your main email.
7. Browser order confirmation page.
8. Payhip account or order page where available.

If you used the wrong email address at checkout, contact KW Studio support and include as much order information as possible.

13. Wrong Email Address at Checkout

If you entered the wrong email address at checkout, KW Studio may try to help recover the order where it can be verified.

To help us locate the order, include:

1. Product name.
2. Product URL.
3. Order date.
4. Payment method.
5. PayPal email, if used.
6. Correct email address.
7. Mistyped email address, if known.
8. Order reference or receipt, if available.
9. Screenshot of payment confirmation, if safe and relevant.

Do not send payment card numbers, PayPal passwords, Roblox passwords, private keys, or unnecessary sensitive information.

KW Studio may need to verify the order before changing delivery details or re-sending access.

14. Missing File, Wrong File, or Corrupted File

If the delivered file is missing, wrong, corrupted, empty, inaccessible, or materially different from the product page, contact KW Studio support.

Use:

https://kwstudio.org/contact

or email:

help@kwstudio.org

Include:

1. Order email.
2. Order reference.
3. Product name.
4. Product URL.
5. Description of the issue.
6. Screenshot or video, if helpful.
7. Whether the file was downloaded.
8. Whether the file was opened in Roblox Studio.
9. Any error message.
10. What you expected based on the product page.

KW Studio may provide a corrected file, re-delivery, seller escalation, product clarification, replacement, refund review, or another appropriate remedy depending on the issue.

15. Delivery Issues and Refund Review

A delivery issue may qualify for support, re-delivery, replacement, product correction, seller escalation, refund review, or another remedy.

Examples include:

1. File not delivered.
2. Download link not working.
3. Wrong file delivered.
4. Missing advertised files.
5. Corrupted file.
6. Product page promised files that were not included.
7. Download email not received due to recoverable order issue.
8. Checkout or delivery process failed in a way that prevented access.
9. Buyer used the wrong checkout email and the order can be verified.

Refund rules are explained in the Refund Policy:

https://kwstudio.org/refund-policy

If the buyer has not downloaded or accessed the digital file and KW Studio or the checkout provider can successfully disable download access, KW Studio may approve a 100% refund where appropriate.

If the buyer has already downloaded or accessed the file, refunds may still be possible where there is a genuine issue, such as non-delivery, wrong file, corrupted file, materially misleading product page, serious product defect, unsafe file, ownership issue, copyright issue, or another issue covered by mandatory consumer rights.

16. If You Want to Cancel Before Downloading

If you made a purchase by mistake or want to request cancellation before accessing the product, do not download the file.

Contact KW Studio as soon as possible through:

https://kwstudio.org/contact

or email:

help@kwstudio.org

KW Studio may review whether:

1. The product was downloaded.
2. The product was accessed.
3. Download access can be disabled.
4. The purchase was a genuine mistake.
5. The request was made within the relevant support or withdrawal period.
6. Applicable consumer law or Payhip checkout terms apply.
7. A refund is technically possible through the payment provider.

If the file has already been downloaded or accessed, the case will be reviewed under the Refund Policy.

17. Download Access and Access Disablement

For some refunds, cancellations, withdrawal requests, product removals, fraud cases, unsafe-file reports, or legal issues, KW Studio or the checkout provider may disable or terminate download access.

Download access may be disabled where:

1. A refund is approved.
2. A payment is reversed.
3. A chargeback is opened or upheld.
4. A fraud claim is confirmed.
5. A product is removed for legal reasons.
6. A product is unsafe or malicious.
7. A product was delivered by mistake.
8. A duplicate purchase is refunded.
9. The buyer requests cancellation before download.
10. Marketplace enforcement requires restriction.

Download access may also be restricted if a buyer abuses refunds, disputes, support systems, free product claiming, or marketplace access.

18. Download Records

KW Studio or the checkout provider may be able to see whether a file has been downloaded or accessed.

Download or access records may be used to review:

1. Delivery issues.
2. Refund requests.
3. Cancellation or withdrawal requests.
4. Duplicate purchases.
5. Mistaken purchases.
6. Product-not-as-described claims.
7. Fraud claims.
8. Unauthorized payment claims.
9. PayPal or payment-provider disputes.
10. Seller disputes.
11. Legal reports.
12. Abuse prevention.

Downloading or accessing a file does not automatically remove all buyer protection. However, download or access status is important when reviewing digital delivery, cancellation, and refund cases.

19. Buyer Responsibility After Download

After downloading digital products, buyers should:

1. Save files securely.
2. Back up important files.
3. Avoid sharing download links publicly.
4. Avoid redistributing files.
5. Avoid uploading paid files to other marketplaces.
6. Scan files where appropriate.
7. Read setup instructions where included.
8. Use Roblox Studio safely.
9. Follow the Digital Asset License.
10. Contact support quickly if the file appears wrong, broken, missing, unsafe, or materially different from the product page.

Buyers should not leak, resell, redistribute, transfer, publish, or repackage KW Studio products except where the Digital Asset License or product-specific terms allow it.

20. Product Licence After Delivery

Digital products are licensed, not sold as intellectual property ownership.

Unless a product page states additional approved product-specific terms, KW Studio products are licensed under the KW Studio Digital Asset License:

https://kwstudio.org/digital-asset-license

The Digital Asset License explains buyer use rights, commercial use rules, team use, editing rights, redistribution restrictions, resale restrictions, and other important limits.

The Payhip End User Licence shown at checkout may also apply to the purchase and may explain that intellectual property rights remain with the creator or licensor and that buyers receive a licence to use the digital content.

If product-specific licence terms apply, they should be shown on the product page or included with the product.

21. Roblox Studio Setup Expectations

Many KW Studio products are intended for Roblox Studio developers and may require manual setup.

Depending on the product, buyers may need to:

1. Import files into Roblox Studio.
2. Move assets into the correct services.
3. Configure scripts.
4. Replace placeholder IDs.
5. Connect gamepasses.
6. Connect developer products.
7. Change group IDs.
8. Configure teams or values.
9. Test the product before publishing.
10. Customize maps, UI, branding, and scripts.
11. Read documentation.
12. Watch setup videos where provided.

A product is not automatically defective just because it requires normal Roblox Studio setup.

However, if a product page hides important setup requirements, omits essential files, materially misrepresents what is included, or delivers the wrong file, KW Studio may review the case under the Refund Policy and Marketplace Rules.

22. Seller-Listed Products

Some KW Studio products are listed by independent third-party sellers.

Sellers are responsible for the products they submit, describe, license, support, and update.

For seller-listed products, delivery and support may involve:

1. KW Studio marketplace systems.
2. Payhip-powered delivery.
3. Seller-uploaded files.
4. Product page information.
5. Seller support.
6. KW Studio support escalation.
7. Refund review.
8. Product report review.
9. Seller enforcement where appropriate.

If a seller uploaded the wrong file, omitted files, failed to provide advertised content, or delivered a materially misleading product, KW Studio may contact the seller, request a fix, request proof, review the product, remove the product, or consider refund support.

23. KW Studio-Owned Products

Some products may be sold directly by KW Studio.

For KW Studio-owned products, KW Studio may provide delivery support, replacement files, product correction, updates, refund review, or other support action where appropriate and technically possible.

Refund and support decisions may depend on the product page, download status, delivery status, issue evidence, buyer communication, and applicable consumer law.

24. Free Product Delivery

KW Studio may offer free products.

Free products may still use a checkout, claim, or download flow even when the price is zero.

Free product delivery may require:

1. Email entry.
2. Payhip-powered free checkout.
3. Download page access.
4. Order confirmation.
5. Product licence acceptance.
6. Anti-abuse checks.

Free products do not normally involve payment refunds because no payment is made.

However, free products are still subject to KW Studio’s Terms of Service, Digital Asset License, Marketplace Rules, and product-specific rules.

Free products may be removed, updated, restricted, replaced, or discontinued at any time.

Users may report free products if they appear broken, unsafe, misleading, stolen, leaked, or infringing.

25. Product Updates and Re-Downloads

Some products may receive updates after purchase.

KW Studio does not guarantee lifetime updates unless the product page clearly promises updates.

Product update access may depend on:

1. Payhip delivery settings.
2. Product status.
3. Seller status.
4. Product removal.
5. Legal issues.
6. Product page promises.
7. Marketplace enforcement.
8. Technical availability.
9. Buyer access records.
10. Payment status.

If a seller promises updates, lifetime updates, future files, bonus files, or ongoing support, the seller must honor that promise or correct the product page before future purchases.

Buyers should download and safely store purchased files after purchase.

26. Product Removal and Past Buyer Access

KW Studio may remove, hide, restrict, or disable products for marketplace, legal, safety, seller, or product-quality reasons.

If a product is removed:

1. New sales may stop.
2. Product pages may be hidden or edited.
3. Seller access may be restricted.
4. Product records may be preserved.
5. Existing buyer access may continue where appropriate.
6. Existing buyer access may be restricted where the product is unsafe, unlawful, infringing, malicious, or legally problematic.
7. Refund or support review may continue.

KW Studio may preserve order, delivery, product, support, moderation, and legal records where necessary.

27. Unsafe Files and Product Reports

If a delivered product appears unsafe, malicious, stolen, leaked, infringing, or materially misleading, do not use the file further.

Report the issue through:

https://kwstudio.org/report-product-kw-studio

or contact:

legal@kwstudio.org

Unsafe or serious product issues may include:

1. Malware.
2. Backdoors.
3. Hidden admin access.
4. Unauthorized data collection.
5. Token theft.
6. Phishing.
7. Roblox password collection.
8. Malicious Discord webhook logging.
9. Exploit loaders.
10. Stolen assets.
11. Leaked assets.
12. Copyright infringement.
13. Unauthorized resale.
14. Fake product files.
15. Materially misleading product pages.

KW Studio may investigate, request seller proof, restrict downloads, hide the product, remove the product, contact affected parties, preserve evidence, and consider refund or support remedies where appropriate.

28. Payment Provider and Dispute Issues

Payment providers may apply their own terms, dispute processes, fraud checks, evidence rules, buyer protection rules, and timelines.

KW Studio strongly recommends contacting KW Studio support before opening a payment-provider dispute where possible.

Many delivery issues can be solved by:

1. Re-sending download access.
2. Finding the correct order email.
3. Checking Payhip delivery records.
4. Correcting a wrong email issue.
5. Replacing a missing or wrong file.
6. Contacting the seller.
7. Reviewing download/access status.
8. Reviewing whether the product matched the listing.

Dispute support is available at:

https://kwstudio.org/dispute

KW Studio may provide marketplace evidence, order context, delivery records, download/access information, seller communication, or product page information where reasonably necessary to respond to a dispute, fraud claim, chargeback, or payment-provider case.

29. Privacy and Delivery Data

KW Studio may process personal data connected to digital delivery, checkout, order support, refund requests, disputes, product reports, and delivery troubleshooting.

This may include:

1. Order email.
2. Product name.
3. Product URL.
4. Order reference.
5. Receipt information.
6. Download/access records.
7. Payment metadata.
8. Support messages.
9. Seller messages.
10. Product report information.
11. Evidence submitted by the buyer or seller.

More information is available in the Privacy Policy:

https://kwstudio.org/privacy-policy

Seller-specific information is available in the Seller Privacy Policy:

https://kwstudio.org/seller-privacy-policy

Do not send passwords, payment card numbers, private keys, Roblox login details, PayPal login details, or unnecessary sensitive information in delivery support messages.

30. Accessibility and Delivery Help

If you cannot access a download page, product page, delivery email, support form, refund form, or product report form because of an accessibility issue, contact KW Studio for assistance.

General support:

help@kwstudio.org

Accessibility or legal access issues:

legal@kwstudio.org

Accessibility information is available at:

https://kwstudio.org/accessibility

KW Studio may help through email support, manual order lookup, manual support routing, or alternative instructions where reasonably possible.

31. Delivery Support Checklist

If you contact KW Studio about a delivery issue, include:

1. Order email.
2. Product name.
3. Product URL.
4. Order reference or receipt.
5. Payment method, if known.
6. Date of purchase.
7. Screenshot of the issue, if useful.
8. Error message, if any.
9. Whether you downloaded the file.
10. Whether you opened the file in Roblox Studio.
11. Whether you checked spam or promotions folders.
12. What result you want, such as re-delivery, corrected file, refund review, or support guidance.

Incomplete support requests may take longer to review.

32. Changes to This Digital Delivery Policy

KW Studio may update this Digital Delivery Policy from time to time to reflect changes in checkout systems, Payhip-powered delivery, payment-provider rules, digital product delivery, product categories, seller processes, refund handling, consumer law, support processes, or marketplace operations.

The updated version will be posted on this page with a revised “Last Updated” date.

Continued use of KW Studio after updates means you acknowledge the updated Digital Delivery Policy, except where additional notice or consent is required by law.

33. Contact Information

For delivery issues, missing files, wrong files, download problems, wrong checkout email, order recovery, duplicate purchases, cancellation requests, or general order support, contact:

help@kwstudio.org

Most support, refund, cancellation, seller, order, and routing tickets can be created through:

https://kwstudio.org/contact

For dispute support, use:

https://kwstudio.org/dispute

For legal issues, copyright matters, ownership disputes, DMCA-related notices, unsafe-file concerns, malicious script reports, or serious product ownership concerns, contact:

legal@kwstudio.org

Product reports, copyright notices, DMCA notices, unsafe-file reports, ownership disputes, and counter-notices should be submitted through:

https://kwstudio.org/report-product-kw-studio

For seller, partnership, affiliate, or business matters, contact:

marketing@kwstudio.org

Kingdoms Way Studio / KW Studio Digital Asset Marketplace

Business ID / Y-tunnus: 3545373-9

Työpajankatu 17A, 00580 Helsinki, Finland

Phone: +358 44 503 2160

Website: https://kwstudio.org

Digital Delivery Policy page: https://kwstudio.org/digital-delivery-policy

KW Studio is independent and not affiliated with, endorsed by, sponsored by, or operated by Roblox Corporation.